At Worknet, we believe an IT technology partnership works when you know that your IT partner has the expertise, experience and understanding to put technology to work in ways that support your business objectives and improve your results 24x7x365.

Worknet is an extension of your staff, a best in class resource at your fingertips whenever you need help.

• 24/7/365 commitment to solving your IT technology and operations issues, large and small
• A Help Desk at the ready for immediate assistance
• Level 1 and Level 2 requests
• The highest level of technical support available anywhere

What the Worknet Service Commitment Means to You

• More uptime, maximizing productivity for your team
• Ability to focus on your core business rather than diverting energy to the management of rapidly changing technologies and daily operations of servers and networks
• Efficient, cost effective resolution of technology issues
• Smooth, rapid deployment and migration to new, game changing technology systems and tools

Whether you need a full service IT technology partner or a point solution – contact Worknet today.

Spotlight: The Worknet 24/7/365 Help Desk

Utilizing the latest in remote access tools, the Worknet Help Desk team, handles all level 1 and level 2 requests and incidents. We resolve 70% of requests and incidents at the Help Desk level and escalate issues as required.

Our approach is simple: we provide the highest level of technical support services possible to our clients. Dedicated to the success of our clients, we bring a personalized, attentive touch uncommon in our industry. You’ll deal with a Worknet staff that knows you and knows your environment.

Worknet supports its clients with a 24/7/365 commitment, and we offer flexible, custom solutions that meet your unique needs. We're proud to say that Worknet Help Desk team members have an average of 15+ years of service. Worknet is also a member of the HDI, an organization dedicated to the service and support industry.

You will enjoy maximum employee productivity because users will experience greater productivity with a solution architected for uptime and your internal IT staff will remain focused on more strategic projects that build real business value.

End-User Support Solutions include:

• Microsoft® Windows applications including Word, Excel, and Outlook for desktops and laptops
• Network connectivity, Internet access, Blackberry Exchange and other PDA users
• Email and printing
• Citrix® support
• Password reset, Active Directory account management, and Outlook profile creation

Worknet implements cost-effective Help Desk solutions designed to grow with your business and meet your unique needs by providing:

• Dedicated Help Desk solutions for companies with multiple locations,that span multiple time zones, and those with large dispersed mobile workforces.
• Onsite support
• Desk side support

Whether you need a full service IT technology partner or a point solution – contact Worknet today.